Terms of Service

1. Overview

By accessing or purchasing from Master Swiss Direct, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our website or services.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase on this site. By using this website, you represent that you meet this requirement.

3. Product Availability and Pricing

All products are subject to availability. We reserve the right to limit quantities or discontinue any item at any time without notice.
Prices are subject to change without prior notice. In case of an error in pricing, we reserve the right to cancel the order and issue a full refund.

4. Order Processing and Shipping

  • Orders are processed within 1 to 3 business days.

  • Shipping is available within the United States only, with delivery times ranging from 10 to 18 business days.

  • Once shipped, tracking information will be provided via email.

  • Products are shipped from within the United States — no customs or import duties apply.

5. Returns and Refunds

We offer a 7-day return window from the date of delivery.
Products must be returned in original condition and packaging.
Replacements for defective or incorrect items are sent free of charge.
Refunds are issued to the original payment method within 5 to 10 business days after item inspection.
Please refer to our [Return & Refund Policy] for full details.

6. User Conduct

You agree not to:

  • Use the site for unlawful or fraudulent purposes;

  • Interfere with or disrupt the site’s functionality;

  • Post or transmit malicious software or harmful content.

Violation of these terms may result in termination of access to our services.

7. Intellectual Property

All content on this site, including logos, product images, designs, and text, is owned by Master Swiss Direct or its licensors and is protected under applicable copyright and trademark laws.
Unauthorized use is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, Master Swiss Direct and HXMLEGROUP LLC shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, specifically those applicable to the state where the company is registered.

10. Modifications

We reserve the right to update or change these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the site after updates constitutes your acceptance of those changes.

Questions or Need Assistance?
Customer Support (SAC)
Email: help@masterswissdirect.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
Saturday: 9:00 AM to 2:00 PM
Business Name: HXMLEGROUP LLC
EIN: 26-3908825

Who We Are

We're a U.S.-based brand, powered by a passionate team that loves food, design, and innovation.

We partner directly with carefully selected manufacturers, allowing us to offer you the same quality found in premium brands — but at fair and accessible prices.

Everything we do is guided by our core principles:

  • ✅ Efficiency in the kitchen
  • ✅ Minimalist design with maximum functionality
  • ✅ Long-lasting materials
  • ✅ A better experience for home cooks of all levels

Why Choose Master Swiss Direct?

  • No Middlemen: You get top-tier kitchen tools at factory-direct prices.
  • In-Stock in the USA: All our products ship from within the country. No customs delays.
  • Customer First: We’re obsessed with quality — not just of our products, but of your experience.
  • Satisfaction Guaranteed: If you're not 100% satisfied, we’ll make it right.

Join Thousands of Happy Customers

We’ve helped thousands of customers upgrade their kitchen with better tools that make a real difference. Whether you’re slicing, dicing, serving, or storing — we’re here to make your routine smarter and more satisfying.

More Than Just Products

At Master Swiss Direct, we’re building a community of home chefs who value time, simplicity, and results.
Follow us on social media, share your cooking creations, and be part of a movement that turns everyday meals into something extraordinary.