Shipping Policy

Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time
We offer standard domestic shipping within the United States. The estimated delivery time is 10 to 18 business days.

Tracking Information
Once your order is shipped, you will receive a tracking number to monitor your shipment status in real time.

Important Notes

  • All products are already located within the United States, so customs fees and import delays do not apply.

  • Delivery times may be affected by external factors such as weather conditions, holidays, or high-demand seasons.

Questions or Need Assistance?
Customer Support (SAC)
Email: help@masterswissdirect.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
Saturday: 9:00 AM to 2:00 PM
Business Name: HXMLEGROUP LLC
EIN: 26-3908825

Who We Are

We're a U.S.-based brand, powered by a passionate team that loves food, design, and innovation.

We partner directly with carefully selected manufacturers, allowing us to offer you the same quality found in premium brands — but at fair and accessible prices.

Everything we do is guided by our core principles:

  • ✅ Efficiency in the kitchen
  • ✅ Minimalist design with maximum functionality
  • ✅ Long-lasting materials
  • ✅ A better experience for home cooks of all levels

Why Choose Master Swiss Direct?

  • No Middlemen: You get top-tier kitchen tools at factory-direct prices.
  • In-Stock in the USA: All our products ship from within the country. No customs delays.
  • Customer First: We’re obsessed with quality — not just of our products, but of your experience.
  • Satisfaction Guaranteed: If you're not 100% satisfied, we’ll make it right.

Join Thousands of Happy Customers

We’ve helped thousands of customers upgrade their kitchen with better tools that make a real difference. Whether you’re slicing, dicing, serving, or storing — we’re here to make your routine smarter and more satisfying.

More Than Just Products

At Master Swiss Direct, we’re building a community of home chefs who value time, simplicity, and results.
Follow us on social media, share your cooking creations, and be part of a movement that turns everyday meals into something extraordinary.