Privacy Policy

At Master Swiss Direct, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our site, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping and billing address, and payment information.

  • Order Information: Products purchased, order history, and communication related to your order.

  • Device Information: IP address, browser type, time zone, and information about your interactions with the website.

2. How We Use Your Information

We use your information to:

  • Fulfill and manage your orders;

  • Provide customer support;

  • Communicate with you about your order or account;

  • Improve our website and services;

  • Send you promotional emails, if you have opted in.

3. Sharing Your Information

We do not sell or rent your personal data to third parties.
We may share your information with trusted service providers that help us operate our business, such as:

  • Payment processors (e.g., Shopify Payments, PayPal);

  • Shipping carriers;

  • Email marketing platforms (if you opted in);

  • Fraud prevention and security tools.

These providers are only authorized to use your information as necessary to perform their services for us.

4. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data;

  • Request correction or deletion of your data;

  • Opt out of marketing communications;

  • Limit or object to certain types of data use.

To exercise any of these rights, please contact us at help@masterswissdirect.com.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our site uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we discover that we have collected such data, we will delete it immediately.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Last updated: May 2025

Questions or Need Assistance?
Customer Support (SAC)
Email: help@masterswissdirect.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
Saturday: 9:00 AM to 2:00 PM
Business Name: HXMLEGROUP LLC
EIN: 26-3908825

Who We Are

We're a U.S.-based brand, powered by a passionate team that loves food, design, and innovation.

We partner directly with carefully selected manufacturers, allowing us to offer you the same quality found in premium brands — but at fair and accessible prices.

Everything we do is guided by our core principles:

  • ✅ Efficiency in the kitchen
  • ✅ Minimalist design with maximum functionality
  • ✅ Long-lasting materials
  • ✅ A better experience for home cooks of all levels

Why Choose Master Swiss Direct?

  • No Middlemen: You get top-tier kitchen tools at factory-direct prices.
  • In-Stock in the USA: All our products ship from within the country. No customs delays.
  • Customer First: We’re obsessed with quality — not just of our products, but of your experience.
  • Satisfaction Guaranteed: If you're not 100% satisfied, we’ll make it right.

Join Thousands of Happy Customers

We’ve helped thousands of customers upgrade their kitchen with better tools that make a real difference. Whether you’re slicing, dicing, serving, or storing — we’re here to make your routine smarter and more satisfying.

More Than Just Products

At Master Swiss Direct, we’re building a community of home chefs who value time, simplicity, and results.
Follow us on social media, share your cooking creations, and be part of a movement that turns everyday meals into something extraordinary.