Return & Refund Policy

14 - Day Satisfaction Guarantee
If you’re not completely satisfied with your purchase, you can request a return within 14 calendar days from the delivery date.

Eligibility Criteria

  • Products must be in original condition and packaging.
  • You must submit your return request within the 14 - day window via email.
  • A return tracking number must be provided after shipping the product back.

Free Replacements
If your item is defective, damaged, or incorrect, we will send you a replacement at no additional cost.

Refunds
If you prefer a refund instead of a replacement, we will issue a full refund to your original payment method once the returned item is received and inspected.

Processing Time
Please allow 5 to 10 business days for the refund to appear on your account, depending on your bank or card issuer.

Return Shipping
Customers are responsible for the return shipping cost unless the issue is due to our error (e.g., wrong item or damaged product).

Questions or Need Assistance?
Customer Support (SAC)
Email: help@masterswissdirect.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
Saturday: 9:00 AM to 2:00 PM
Business Name: HXMLEGROUP LLC
EIN: 26-3908825

Who We Are

We're a U.S.-based brand, powered by a passionate team that loves food, design, and innovation.

We partner directly with carefully selected manufacturers, allowing us to offer you the same quality found in premium brands — but at fair and accessible prices.

Everything we do is guided by our core principles:

  • ✅ Efficiency in the kitchen
  • ✅ Minimalist design with maximum functionality
  • ✅ Long-lasting materials
  • ✅ A better experience for home cooks of all levels

Why Choose Master Swiss Direct?

  • No Middlemen: You get top-tier kitchen tools at factory-direct prices.
  • In-Stock in the USA: All our products ship from within the country. No customs delays.
  • Customer First: We’re obsessed with quality — not just of our products, but of your experience.
  • Satisfaction Guaranteed: If you're not 100% satisfied, we’ll make it right.

Join Thousands of Happy Customers

We’ve helped thousands of customers upgrade their kitchen with better tools that make a real difference. Whether you’re slicing, dicing, serving, or storing — we’re here to make your routine smarter and more satisfying.

More Than Just Products

At Master Swiss Direct, we’re building a community of home chefs who value time, simplicity, and results.
Follow us on social media, share your cooking creations, and be part of a movement that turns everyday meals into something extraordinary.